General Returns
With certain exceptions*, you may initiate a return for an item(s) within 30 days of receiving the item for a refund (minus return shipping). Returns outside of the 30-day return window will not be accepted. Refunds will be applied to your original form of payment (minus return shipping) once the item has been received and inspected through our warehouse.
To qualify for a general return, the item(s):
- Must be in resalable condition
- Must be free from scratches and/or defects
- Must not have been installed
- Must be in the original manufacturer’s box and packaging and be free of writing.
- Must not be missing pieces
- Must not be clearance/liquidations/closeout
- Can not be made-to-order, custom, or special order (non-standard finish options, non-standard lamping options, custom patio covers, custom switches or controls for patio heaters)
- Can not be small parts and accessories (bulbs, down rods, extra chain, Palm Fan Blades)
- *Exceptions: Furniture
Returns & Replacement Policy