Shipping
We offer free shipping on orders over $99 shipped within the continental US! For orders under $99 we have a flat rate of $15 when shipping within the US and Canada. We ship via FedEx/UPS ground service. We do not currently offer expedited shipping services.
Shipments to Hawaii and Alaska
Free Shipping is limited to the Continental United States, however, we will ship to Hawaii and Alaska. Orders that ship to HI/AK will have a destination surcharge of $150.00 which will be calculated and displayed during the ordering process. A small selection of products may also incur a Freight & Handling fee. If applicable, this fee will display in your cart before checkout.
We ship to any state in the US as well as Southern Canadian Territories. We have a flat rate shipping fee and ship many of our lines with no duty and brokerage fees. For a list of brands with no duty and brokerage fees, please please contact our customer service team. We ship via FedEx/UPS ground service. If you need a product more quickly, please contact our customer service team to discuss expedited shipping options (expedited shipping is not always possible).
We do not offer expedited shipping as an option on our website. Orders are shipped FedEx, UPS, or Freight ground. If you need something more quickly, please contact our sales team prior to ordering to discuss expedited shipping options and prices. Please note that expedited shipping is not always possible and cannot be guaranteed.
At this time, we are only shipping within the US and Southern Canada. We do not ship internationally.
DesignDirectLighting cannot be held responsible for missing deliveries once FedEx or UPS indicates that the shipment has been delivered. If this occurs, please first check with neighbors and around your home. Then contact FedEx or UPS to file a claim.
We are only able to ship UPS or FedEx. We cannot ship USPS at this time.
We cannot ship to PO Boxes at this time. A physical street address is required for shipping. We cannot be responsible for delays in shipping due to invalid delivery address entries.
General Returns
With certain exceptions*, you may initiate a return for an item(s) within 30 days of receiving the item for a refund (minus return shipping). Returns outside of the 30-day return window will not be accepted. Refunds will be applied to your original form of payment (minus return shipping) once the item has been received and inspected through our warehouse.
To qualify for a general return, the item(s):
- Must be in resalable condition
- Must be free from scratches and/or defects
- Must not have been installed
- Must be in the original manufacturer’s box and packaging and be free of writing.
- Must not be missing pieces
- Must not be clearance/liquidations/closeout
- Can not be made-to-order, custom, or special order (non-standard finish options, non-standard lamping options, custom patio covers, custom switches or controls for patio heaters)
- Can not be small parts and accessories (bulbs, down rods, extra chain, Palm Fan Blades)
- *Exceptions: Furniture
Returns & Replacement Policy
Some fixtures are too large to ship via UPS or FedEx. These items must ship freight truck. Any item/order shipped via truck is not eligible for expedited shipping or our Quick Delivery commitments. Truck shipments generally take 2-3 weeks for delivery. Design Direct Lighting does not always know when an order will ship via truck as it is up to the manufacturer's discretion. For truck shipments, the carrier will contact you to schedule a delivery appointment.
At this time, we do not require a signature for delivery. If you would like your order to be shipped with a signature required, please call us to place your order. Orders are not shipped with Signature Service unless requested or UPS/FedEx requires it for your area.