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HOME > Information > Price Guarantee

Low Price Guarantee

Did you find a lower price with an authorized competitor? Don't worry, we've got you covered!

Standard Low Price Guarantee

If you find a lower price online within 14 days of your puchase, we'll match it. We only have a few requirements to activate the price match.

  • The item must be identical (same manufacturer, same model number, same warranty).
  • The competitor has to be an authorized online retailer by the manufacturer. We do not currently price match showrooms, big box stores (like Home Depot/Lowes), retailers outside of the US or unauthorized retailers.
  • The request has to be made within 14 days of the purchase date.
  • We need to see proof of the lower price (you can send us a screenshot or a link to view it).
  • We match the total delivered price (this includes any applicable shipping charges, taxes, customs fees, discounts, etc.).
  • Competitor coupons cannot be combined with our standard low price guarantee. The standard low price guarantee is offered on competitors published pricing only.
  • Clearance and closeout items are excluded from this guarantee.

This policy is subject to change without notice.

Email us with questions.

Does your Price Match Guarantee apply to Pro/Trade orders?

Due to the nature of this business, we provide qualified PRO/Trade customers with the best quote up front. You should never find a lower price on a quoted order.

Are there any brands you don't price Match?

There are a handful of lines we are unable to price match due to manufacturer policy: Minka Aire, Minka Lavery, Minka Ambiance, Minka Great Outdoors, Minka Metropolitan, and George Kovacs.

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(800) 648-5680

Call Center Hours:

Monday - Thursday: 9:00 a.m. to 6:00 p.m. EST
Friday: 9:00 a.m. to 5:00 p.m. EST
Saturday & Sunday: Closed


Already Order?

File a Return or Replacement here.

View Your Order Status here.

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